TERMS & CONDITIONS

Clear Terms & Conditions for a Better Experience

These Terms & Conditions govern your use of the INT Enterprises website and your interactions with our services. By accessing or using our website, you agree to comply with these terms.

Agreement Terms accepted
Terms Clear & transparent
ABOUT INT ENTERPRISES

Business Support Built Around Your Needs

INT Enterprises provides business process outsourcing and remote staffing solutions to businesses across different industries and markets.

Our services may include:

01 Customer Support Services
02 Call Center Services
03 Back Office Support
04 Ecommerce Support
05 Travel Support
06 Digital Creative
INT ENTERPRISES Flexible Solutions Built around your business requirements
Multiple Services One outsourcing partner
Client Focused Defined scope & deliverables
CLIENT AGREEMENTS

The exact services, scope, deliverables, timelines and commercial terms provided to a client may be defined separately in a proposal, quotation, service agreement or statement of work.

USE OF OUR WEBSITE

Responsible Use of Our Website & Services

You agree to use this website only for lawful purposes. To help maintain a secure and reliable experience, certain activities are not permitted.

WEBSITE SECURITY Use Responsibly Lawful and respectful access
Secure Access Authorized use only
Lawful Use Respect the terms
PROHIBITED ACTIVITIES

You must not use the website in ways that may compromise its security, functionality or lawful operation.

01

Fraudulent Activities

Use the website for fraudulent activities.

02

Unauthorized Access

Attempt to gain unauthorized access.

03

Security Interference

Interfere with website security.

04

Malicious Software

Introduce malicious software.

05

Content Misuse

Copy or misuse website content.

06

Unlawful Purposes

Use website information for unlawful purposes.

07

Website Disruption

Attempt to disrupt website functionality or interfere with the normal operation of the website.

ACCESS RESTRICTION

We reserve the right to restrict access where we reasonably believe these terms have been violated.

OUR SERVICES

Services Designed Around Your Business Needs

Information displayed on our website is provided for general information about our BPO and outsourcing capabilities.

OUR SERVICES Flexible & Defined Services are tailored according to the agreed business requirements.
Business Needs Defined Scope
Clear Agreement Service Terms
SERVICE SCOPE

Every Engagement Is Based on Your Requirements

Actual services provided to a client may vary depending on the specific requirements and commercial terms agreed between the parties.

01
Business Requirements

Services are aligned with your business needs.

02
Scope of Work

The agreed scope determines the services and deliverables.

03
Staffing Requirements

Staffing may vary based on the required support.

04
Service Model

The selected outsourcing model may affect service delivery.

05
Working Hours

Support arrangements may depend on agreed working hours.

06
Location

Service requirements may vary according to location.

07
Technology Requirements

Technology and systems may influence service delivery.

08
Commercial Agreement

Final services are subject to the agreed commercial terms.

IMPORTANT

A website description does not automatically constitute a binding offer to provide a particular service.

ENQUIRIES & QUOTATIONS

From Your Enquiry to a Clear Proposal

When you submit an enquiry through our website, our team may contact you to understand your requirements.

YOUR ENQUIRY

Understanding Your Requirements

Our team may contact you after receiving an enquiry to better understand your business needs and the support you are looking for.

PROPOSAL DETAILS

What a Quotation May Include

01
Services

Details of the services being proposed.

02
Pricing

Applicable pricing and commercial details.

03
Staffing

Proposed staffing requirements and arrangements.

04
Deliverables

Expected deliverables and responsibilities.

05
Timelines

Relevant implementation or service timelines.

06
Payment Terms

Applicable payment conditions and arrangements.

07
Contract Duration

The proposed duration of the engagement.

08
Commercial Conditions

Other applicable commercial conditions.

PROPOSAL DETAILS
Clear Proposal Defined Details
Business Terms Commercial Details
IMPORTANT

A quotation is not considered a final service agreement unless accepted and documented through the applicable agreement.

CLIENT RESPONSIBILITIES

Successful Partnerships Start With Collaboration

Clients are responsible for providing accurate and complete information necessary for us to understand and deliver the required services.

CLIENT PARTNERSHIP Clear Information. Smooth Delivery. Timely information, access and approvals can help keep service delivery on track.
Accurate Information Complete Details
Timely Access Faster Delivery
CLIENT SUPPORT

What We May Need From You

Clients may also be responsible for providing the information, access and approvals required to support the agreed service delivery.

01
Business Information

Required information about your business, requirements and processes.

02
Access Credentials

Access credentials where they are necessary for the agreed services.

03
Relevant Documents

Documents and materials needed to understand or perform the required work.

04
Process Instructions

Relevant instructions and guidelines for carrying out the required processes.

05
Software or System Access

Necessary software, platforms or system access where applicable.

06
Timely Feedback & Approvals

Feedback, decisions and approvals required to keep work moving forward.

SERVICE TIMELINES

Delays caused by missing information, approvals or access may affect service timelines.

PAYMENTS

Clear Payment Terms For Every Engagement

Fees and payment schedules will be communicated through the applicable quotation, proposal, invoice or service agreement.

PAYMENT TERMS Simple. Clear. Agreed. Fees, schedules and applicable charges are based on the agreed commercial terms.
Agreed Pricing Clear Commercial Terms
Invoice Payment Schedule
PAYMENT INFORMATION

Payment Details Are Defined Through the Applicable Agreement

Fees and payment schedules will be communicated through the applicable quotation, proposal, invoice or service agreement.

01
Agreed Payment Terms

Payments must be made according to the agreed payment terms.

02
Additional Services

Additional services may be charged separately.

03
Taxes & Applicable Charges

Taxes or other applicable charges may apply.

04
Timely Payments

Late payments may affect service continuity.

PAYMENT RESPONSIBILITY

Unless otherwise agreed in writing, payments must be made according to the agreed payment terms. Late payments may affect service continuity.

CANCELLATION & TERMINATION

Clear Terms for Ending an Engagement

Either party may terminate a service arrangement according to the terms specified in the applicable service agreement.

ENGAGEMENT STATUS Service Termination
Agreement Based
NOTICE Required
TERMS Agreed Conditions
TERMINATION PROCESS

Cancellation or termination of services may be subject to the specific conditions agreed between INT Enterprises and the client in the applicable service agreement.

01

Notice Periods

Any applicable notice period specified in the service agreement must be followed.

02

Outstanding Payments

Any outstanding payments or financial obligations may remain payable following termination.

03

Contractual Obligations

Both parties may remain responsible for obligations that are required under the applicable agreement.

04

Transition Requirements

Appropriate transition or handover requirements may apply to ensure an orderly conclusion of services.

05

Confidentiality Obligations

Confidentiality obligations may continue to apply after the service arrangement has ended.

06

Other Agreed Terms

Any additional cancellation or termination conditions agreed by both parties may also apply.

Agreement-Specific Terms

Cancellation and termination requirements may vary depending on the applicable service agreement and the terms agreed between the parties.

CONFIDENTIALITY

Protecting Information With Care

During a business relationship, either party may receive confidential business information from the other.

INFORMATION SECURITY Confidential & Protected
Business Purpose Only
PROTECTION Reasonable Steps
AGREEMENT NDA / Service Terms
CONFIDENTIAL INFORMATION

Both parties should take reasonable steps to protect confidential information and use it only for legitimate business purposes.

Protect Confidential Information

Both parties should take reasonable steps to safeguard confidential business information received during the relationship.

Legitimate Business Use

Confidential information should only be used for legitimate business purposes connected with the applicable relationship.

Separate Agreements

Specific confidentiality obligations may be governed by a separate NDA or service agreement.

Confidentiality May Continue Beyond the Engagement

Where applicable, confidentiality requirements may continue according to the terms of an NDA or service agreement.

INTELLECTUAL PROPERTY

Protecting Our Creative & Business Assets

Unless otherwise agreed in writing, INT Enterprises retains ownership of its website, branding, materials, processes, tools, and methodologies.

ASSET OWNERSHIP INT Enterprises
Proprietary Assets Protected
CREATIVE ASSETS Website & Design
PROPRIETARY Processes & Tools
OWNERSHIP

Unless otherwise agreed in writing, INT Enterprises retains ownership of its intellectual property and proprietary business assets.

Website

The INT Enterprises website and its underlying content remain the property of INT Enterprises.

Branding & Logos

INT Enterprises branding elements, logos and associated brand assets remain protected.

Marketing Materials

Marketing materials and promotional content created by INT Enterprises remain its assets.

Text & Graphics

Website text, graphics and related creative content are part of INT Enterprises' assets.

Proprietary Processes

Internal business processes and proprietary methodologies remain owned by INT Enterprises.

Internal Tools & Methodologies

Internal tools, systems and methodologies used to deliver services remain proprietary unless otherwise agreed.

Client-Specific Work Products

Ownership of client-specific work products and intellectual property may be defined separately in the applicable agreement.

THIRD-PARTY SERVICES

Technology We Rely On, Services We Don't Control

Our website and services may use third-party technologies to support communication, payments, software, platforms, and other business operations.

THIRD-PARTY Technology Partners

External systems may support certain parts of our services.

External Platforms
Service Providers
01

Third-Party Technologies

Our services or website may rely on third-party software, platforms, communication systems, payment providers, or other technologies.

02

External Service Availability

The availability and performance of third-party services may depend on providers outside the direct control of INT Enterprises.

03

Limitations of Responsibility

INT Enterprises is not responsible for interruptions, outages, or failures caused solely by third-party services outside our reasonable control.

i
Third-Party Dependency

Certain website or service functions may depend on external providers and technologies beyond our reasonable control.

WEBSITE AVAILABILITY

Reliable Access, With Occasional Interruptions

We aim to keep our website available and functional, but uninterrupted access cannot always be guaranteed.

Website Status
ACCESS & FUNCTIONALITY Website Availability

We work to maintain a reliable website experience, while allowing for necessary interruptions.

System Maintenance
Protection Security

Why Temporary Interruptions May Occur

The website may occasionally be unavailable due to circumstances such as maintenance, technical issues, security measures, or events outside our reasonable control.

01

Maintenance

Scheduled or necessary maintenance may temporarily affect website availability.

02

Updates

Website updates and system improvements may require temporary interruptions.

03

Technical Issues

Unexpected technical problems may temporarily impact website functionality.

04

Hosting Problems

Hosting or infrastructure issues may affect website access.

05

Security Measures

Security measures may temporarily restrict or interrupt access when necessary.

06

Events Beyond Our Control

Certain circumstances outside our reasonable control may affect website availability.

i
Service Availability

While we aim to maintain consistent access, we do not guarantee uninterrupted availability of the website.

LIMITATION OF LIABILITY

Clear Boundaries, Fair & Responsible Terms

These terms clarify the extent of INT Enterprises' responsibility in connection with the use of our website and services.

LEGAL PROTECTION Liability Limits

Certain types of losses may be excluded to the extent permitted by applicable law.

Terms Clear Boundaries
Legal Protection
01

Indirect & Consequential Losses

To the extent permitted by applicable law, INT Enterprises will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

02

Applicable Legal Limits

Any limitation of liability applies only to the extent permitted by applicable law and does not override mandatory legal requirements.

03

Liability That Cannot Be Excluded

Nothing in these terms is intended to exclude or limit liability that cannot legally be excluded or limited.

i
Subject to Applicable Law

These limitations are intended to apply only where legally permitted and do not affect liability that cannot lawfully be excluded or limited.

Information You Can Trust, With Room for Change

We make reasonable efforts to keep the information on our website accurate and current, while recognizing that website content may change over time.

WEBSITE INFORMATION Content Accuracy

We aim to provide useful, accurate and current information across our website.

Information Reviewed
Content May Change

Keeping Our Website Information Current

We make reasonable efforts to maintain accurate and up-to-date website content. However, information may change without notice.

01

Reasonable Efforts

We make reasonable efforts to keep website information accurate and current.

02

Information May Change

Website information, services, descriptions, or other content may change without notice.

03

No Guarantee of Completeness

We do not guarantee that every piece of website content will always be complete, accurate, or current.

i
Website Information

Website content is provided for general information and may be updated or changed without prior notice.

CHANGES TO THESE TERMS

Keeping Our Terms Clear & Up to Date

We may update these Terms & Conditions from time to time. Any changes will be published on this page with the revised “Last Updated” date.

Terms Updated Latest version published
Last Updated
Review Updated terms
Published On this page

Terms May Change

We may update these Terms & Conditions from time to time to keep them current and relevant.

Published on This Page

Updated terms will be published directly on this page so the latest version remains accessible.

Check the Last Updated Date

The revised “Last Updated” date will indicate when the Terms & Conditions were most recently changed.

i
Keeping You Informed

We recommend reviewing this page periodically for any updates to these Terms & Conditions.

GOVERNING LAW

Clear Legal Terms, Defined by Agreement

These Terms & Conditions are governed by the applicable laws specified in the relevant client agreement or, where applicable, the laws of the jurisdiction in which INT Enterprises is operating for the relevant service.

Governing Law Defined by the applicable agreement
Legal Framework
§
Applicable Law Relevant jurisdiction
Client Agreement Terms may be specified

Client Agreement

Where applicable, the relevant client agreement may specify the governing law and jurisdiction applicable to the business relationship.

Relevant Jurisdiction

Where no specific governing-law provision applies, the applicable laws may be determined by the jurisdiction in which INT Enterprises is operating for the relevant service.

Applicable Legal Framework

The governing law should be interpreted in accordance with the applicable contractual terms and relevant legal requirements.

Let’s Talk About Your Business Needs

Have a BPO requirement? Share your needs with us and our team will get back to you shortly.

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Your Trusted BPO Partner

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